Top 3 Things I've Learned From Over 200 Clients

Having a service based business is hard work but very rewarding. I reached 100 clients in December last year, and this year I’ve had many periods of not accepting new clients, and currently only accept referral clients.

It was to my surprise then when I noticed I had gone over 200 clients. New client building has never been my aim, I am fortunate to have long term relationships with many clients that are over a year long. However it’s pretty exciting to hit the 200 client milestone, and thought I would share three of the many, many things I have learned (and am still learning):

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  1. Everyone is a beginner sometime – No matter how many times you’ve done something, there was always a first time. This may be the client’s first time, so remember how it felt.
  2. Honesty goes further than promises – If you can’t do something or don’t know how, it’s more advantageous to say so than say you can do it and do a half-assed job of it.
  3. This client is number one – No matter who else calls or has work waiting, the current client work is the number one priority. It often doesn’t make financial sense to do it this way, but it makes moral sense to me!

So a huge thank you to the 200+ clients who have helped build my business to what it is today. I’m always happy to help.

44 thoughts on “Top 3 Things I've Learned From Over 200 Clients”

  1. Hey Joel,

    Congrats for your 200th client milestone. I liked it when you said that the present client is number 1.

    Most people don’t follow this approach and hence fails. Engaging yourself with too many clients will leave you nowhere.

  2. Hey Joel,

    Congrats for your 200th client milestone. I liked it when you said that the present client is number 1.

    Most people don’t follow this approach and hence fails. Engaging yourself with too many clients will leave you nowhere.

  3. Joel,
    Congratulations on reaching 200 ! I count myself as very fortunate to be amongst that number. Your support has been invaluable. Your approachable and straightforward style of doing business is so refreshing .

  4. Joel,
    Congratulations on reaching 200 ! I count myself as very fortunate to be amongst that number. Your support has been invaluable. Your approachable and straightforward style of doing business is so refreshing .

  5. I simply could not run any of my businesses without knowing Joel is there to keep my blog running, and more importantly, get my clients’ new blogs up and running smoothly. His willingness to deal with my need for pixel perfectionism is fantastic. Congratulations on your well-deserved 200! ~Oriana

  6. I simply could not run any of my businesses without knowing Joel is there to keep my blog running, and more importantly, get my clients’ new blogs up and running smoothly. His willingness to deal with my need for pixel perfectionism is fantastic. Congratulations on your well-deserved 200! ~Oriana

  7. Having Joel on your team is worth every penny he charges. If you’re a new blogger with some technical skills, you may think you can do it all, but you can’t. The learning curve can be steep with some issues, so you can eat up valuable time while trying to hack your way through it yourself. Stuff will hit the fan, big stuff that will stump you, and you’ll need good help in your corner. Joel is your guy.

    He’s bailed my blog out of deep trouble a couple of times, and I’m delighted to say that what he does sticks. He’s patient with newbie questions and blogger panic attacks. And he’s a pleasure to work with.

    Thank you for being in my corner, Joel.

  8. Having Joel on your team is worth every penny he charges. If you’re a new blogger with some technical skills, you may think you can do it all, but you can’t. The learning curve can be steep with some issues, so you can eat up valuable time while trying to hack your way through it yourself. Stuff will hit the fan, big stuff that will stump you, and you’ll need good help in your corner. Joel is your guy.

    He’s bailed my blog out of deep trouble a couple of times, and I’m delighted to say that what he does sticks. He’s patient with newbie questions and blogger panic attacks. And he’s a pleasure to work with.

    Thank you for being in my corner, Joel.

  9. Hi Joel

    I am not surprised at the number of clients you have. It is hard to believe we have only ever spoken once in the last 18months yet everything runs like clockwork.

    For anyone reading this get on this guys list!!

    His honesty and integrity are a joy to work with. In honesty I don’t know what our business would do without him. From sorting out our 3/4 blogs and sorting out our websites and squeeze pages, he is a star.

    Thanks again Joel. And I love your reflections idea . I might steal it. As we are building our client base it is a great reminder about giving and being concered about your client and what is happening for them.

    Take Care

    Best Wishes

    Denise

    1. Thank you Denise, it’s a pleasure working with you. You’re welcome to steal the reflections idea, I’m sure I probably did from somewhere! All the best!

  10. Hi Joel

    I am not surprised at the number of clients you have. It is hard to believe we have only ever spoken once in the last 18months yet everything runs like clockwork.

    For anyone reading this get on this guys list!!

    His honesty and integrity are a joy to work with. In honesty I don’t know what our business would do without him. From sorting out our 3/4 blogs and sorting out our websites and squeeze pages, he is a star.

    Thanks again Joel. And I love your reflections idea . I might steal it. As we are building our client base it is a great reminder about giving and being concered about your client and what is happening for them.

    Take Care

    Best Wishes

    Denise

    1. Thank you Denise, it’s a pleasure working with you. You’re welcome to steal the reflections idea, I’m sure I probably did from somewhere! All the best!

  11. I am not surprised you reached two hundred, the testimonials you received will have said much the same as these comments. You make it easy and as I said on my testimonial have space in your diary?

    Regards

    Jamie

    1. Thanks Jamie, and thanks again for the testimonial. Sorry, missed the PS in your email, will reply tomorrow when I can!

  12. I am not surprised you reached two hundred, the testimonials you received will have said much the same as these comments. You make it easy and as I said on my testimonial have space in your diary?

    Regards

    Jamie

  13. Hi Joel,
    I can shout out to all your subscribers that you live by your top 3 things.
    Man, your service is a dream come true; honest, prompt, and reliable.
    Thanks again for helping me through WP upgrades and just general problem solving.

    Gene Belmont

  14. Hi Joel,
    I can shout out to all your subscribers that you live by your top 3 things.
    Man, your service is a dream come true; honest, prompt, and reliable.
    Thanks again for helping me through WP upgrades and just general problem solving.

    Gene Belmont

  15. Joel, your customer service is superb! You are very”referrable”. I certainly fit the profile of a beginner, but you have never made me feel dumb or been impatient with my newbie questions. Many thanks!!

  16. Joel, your customer service is superb! You are very”referrable”. I certainly fit the profile of a beginner, but you have never made me feel dumb or been impatient with my newbie questions. Many thanks!!

  17. Congrats on hitting the 200 client mark!

    Honesty is the most important element of any business. If you have it, then you can develop trust with your customers. The alternative is not even worth considering.

    Good luck with getting the next 200 clients!

  18. Congrats on hitting the 200 client mark!

    Honesty is the most important element of any business. If you have it, then you can develop trust with your customers. The alternative is not even worth considering.

    Good luck with getting the next 200 clients!

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