I’m currently working on a client’s blog. They are pretty sure of what they want the blog for, what they want it to say, and how they want it to look. Great. However I’m having trouble with their web host.
It’s not expensive to get a good web host and it doesn’t cost much to get one with great support, however this particular host isn’t one of these. Everything seems too much trouble, like the client’s needs that are seemingly no concern of theirs. The client has got a pretty basic package, but more than enough for what they need to start out. The host should realise that these type of customers are likely soon enough to want to upgrade to a better deal, with more bandwidth, web space and features.
Taking care of my client now can provide valuable future income that would otherwise cost a considerable amount more to acquire via advertising.
48 hours to respond to a simple online support ticket? Time to advise them to change host before they really get started…..